Retail Policies are crucial to have to avoid internal and legal issues. Setting retail policies and procedures identifies the way a retail establishment operates daily. Establishing retail policies and procedures should provide employees and customers with definitive solutions to problems.

Every retail establishment must have policies and procedures that are well-documented for employees and customers. Policies and procedures that pertain to refunds, returns and exchanges should be posted at all point-of-sale terminals.

Policies are usually put in place because of something that happened, which means if you can set polices in place before the situation happens, it can save the business a lot of time, money and conflict.